ApexCX
Jul 18 3 mins, 27 secs read

Announcement: The Merger of TRG with SKW, 2 Globally Recognized Contact Center and Customer Experience Consulting Firms

We are excited to announce the merger of SKWeston & Company (SKW) and the Taylor Reach Group (TRG), and the acquisit...

ApexCX
Dec 13 8 mins, 51 secs read

Work At Home (WAH) and Hybrid Work Models for Contact Centers: Payment Processing, CCaaS, WFM

Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...

ApexCX
May 12 7 mins, 10 secs read

BPO WFH and Hybrid Work Models & Adjustment for Contact Center Office Space Real Estate

Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...