One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
RFP Process for Contact Center Technology Solution Providers: Best Practices and a 10-Step Guideline, and technology acq...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
