One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
CX consultants and stakeholders need a lot of meetings, documentation, a tight timeline, and a strict project scope to k...
Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
RFP Process for Contact Center Technology Solution Providers: Best Practices and a 10-Step Guideline, and technology acq...
