Customers connect with agents who care at a contact center. Customers want to feel less lonely in handling issues, and c...
Call center metrics can include individual agent metrics, team metrics, call center metrics for both micro and macro vie...
Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...
The "3PQM" Quality Measurement offers independent and objective views associated with listening and scoring calls ...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
