Employee motivation and incentives for improving contact center customer experience: intrinsic and extrinsic motivation,...
With recruitment improvement, training programs, agent feedback, and workplace satisfaction measures, contact centers ca...
Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...
CSAT (Customer Satisfaction) and customer retention are the best internal metrics of quality assurance for contact cente...
Best practices or better practices for contact centers: it is a journey of constantly improving customer experience &...
Public trust for telephony centered communication will erode by robocalls, impacting businesses with legitimate need to ...
Human centered, holistic customer experience design improves a government contact center's operations as well as stakeho...
Many factors go into changing contact center hours of operation, such as call volume, demand forecast, agents occupancy,...
