Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
When failures occur in customer experience, using customer effort score (NES) helps identify the most efficient solution...
Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...
