ApexCX
Nov 25 4 mins, 35 secs read

How to prepare for changes in contact center hours of operation

Many factors go into changing contact center hours of operation, such as call volume, demand forecast, agents occupancy,...

ApexCX
Nov 17 1 min, 28 secs read

Case Study: Contact Center Assessment & Site Selection Saves $50 MM

One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 milli...