Nov 23 3 mins, 37 secs read

Preparing Your Contact Center for the Age of Virtual Agents

Contact center virtual agents work from home, remote work, or use hybrid work model are helped by automation, voice bots...

Nov 23 5 mins, 49 secs read

The Importance of Human Connection in Call Centers in the Age of Remote Working

Creating human community and human connection for call centers workforce using remote working, Work from home (WFH) or h...

Nov 16 6 mins, 59 secs read

Hybrid Work Environment and Workforce Management (WFM) for Contact Centers

Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforc...

Nov 16 3 mins, 27 secs read

Hybrid Work Model May Signal the Need for New Compensation Plans at Many US Contact Centers

Hybrid work model, remote work, WFH require changes in compensation plans in contact centers or call centers in the US t...

Nov 15 2 mins, 27 secs read

Work from home & in-office rotation: process, procedures, protocols

Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...

Dec 13 8 mins, 51 secs read

Work At Home (WAH) and Hybrid Work Models for Contact Centers: Payment Processing, CCaaS, WFM

Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...

May 12 7 mins, 10 secs read

BPO WFH and Hybrid Work Models & Adjustment for Contact Center Office Space Real Estate

Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...