ApexCX
Nov 19 1 min, 40 secs read

Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank

One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center ...

ApexCX
Nov 18 2 mins, 24 secs read

Case Study: From B2B Call Center to B2C e-Commerce Contact Center in 60 days

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), supported the Pivot from B2B Call Center to B2C e-Commerce Con...

ApexCX
Nov 17 7 mins, 10 secs read

Evolution of Contact Center Scripts: Live Real Time Guidance, Conversational AI, Agent Assist…

AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...

ApexCX
Sep 11 3 mins, 0 secs read

AI in Customer Experience: Elevate Human Touch, Not Just Streamline Processes

The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...