ApexCX
Aug 16 4 mins, 59 secs read

Consumer Psychology, AI, and Personalized Customer Experience by Contact Centers (pt 1 of 2)

Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...

ApexCX
Nov 17 7 mins, 10 secs read

Evolution of Contact Center Scripts: Live Real Time Guidance, Conversational AI, Agent Assist…

AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...

ApexCX
Nov 11 6 mins, 9 secs read

Customer Success Defined – 6 Areas of Customer Success Planning

Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...