Jan 18 5 mins, 53 secs read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...

Nov 13 7 mins, 12 secs read

Cost of Attrition Calculation and Factors for Contact Center Workforce

Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...