ApexCX
Apr 15 4 mins, 22 secs read

Develop Human to Human Conversation Intelligence to Improve Customer Experience

Improving human-to-human conversation intelligence between contact center agents and customers will improve customer exp...

ApexCX
Jan 18 5 mins, 54 secs read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...