Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
When failures occur in customer experience, using customer effort score (NES) helps identify the most efficient solution...
Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...
Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
Quality assurance 3 key factors for a contact center and CX support: simplicity, actionable feedback, and monitor and re...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
