Contact center scripts should sound unscripted. Always improve scripting with agents' feedback, recorded calls, and test...
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
Quality assurance 3 key factors for a contact center and CX support: simplicity, actionable feedback, and monitor and re...
The "3PQM" Quality Measurement offers independent and objective views associated with listening and scoring calls ...
