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AI EX - AI employee experience - precedes AI CX - AI customer experience, and both are for the purpose of brand experience, per Jerry Briggs, ApexCX.
ApexCX
Oct 17 4 mins, 20 secs read

How AI Employee Experience (AI EX) Impacts Customer Experience (AI CX) and Brand Experience

AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...

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CX personalization with AI & behavioral psychology is the future of contact center where technology, marketing, sales, CX come together, per ApexCX.
ApexCX
Sep 25 5 mins, 59 secs read

Customer Experience Personalization with AI and Behavioral Psychology for Contact Centers (Pt. 2 of 2)

CX personalization with AI and behavioral psychology in contact centers can bring technology, marketing, sales, customer...

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