Nov 23 6 mins, 40 secs read

QA Monitoring (Quality Assurance) for Performances of Both a Contact Center and Its Agents

QA monitoring at the director level is about the overall performance, but as a supervisor or from the lead perspective i...

Nov 22 3 mins, 55 secs read

7 Reasons You Need a Site Selection Consultant when Looking for a New Contact Center Site

Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowle...

Nov 12 6 mins, 30 secs read

10 Steps to Creating Great Outsource Partnerships

Some of the 10 steps to creating great outsource partnership are planning, verifying, training, quality control, reporti...

Oct 20 0 mins, 44 secs read

BPO Partners Offer Capability, Flexibility, Scalability, and Savings, the True “Value” of Outsourcing

BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...