omni-channel Archives - ApexCX, customer experience support services

ApexCX

Nov 27 10 mins, 3 secs read

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Business Analytics

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...

ApexCX

Nov 22 3 mins, 54 secs read

Service level is specific to each contact center: what is appropriate for one organization at 80-20 may be appropriate f...

ApexCX

Nov 22 2 mins, 21 secs read

AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact cente...