net promoter score Archives - ApexCX, customer experience support services

ApexCX

Nov 27 10 mins, 3 secs read

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Business Analytics

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...

ApexCX

Nov 14 4 mins, 28 secs read

When failures occur in customer experience, using customer effort score (NES) helps identify the most efficient solution...