Nov 22 3 mins, 54 secs read

Service Level Metrics is Specific to Each Contact Center

Service level is specific to each contact center: what is appropriate for one organization at 80-20 may be appropriate f...

Nov 15 2 mins, 13 secs read

Lack of Data Integration Creates Customer Frustration in Multi-channel Contact Centers

Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...