How to supervise and bond with call center employees: appreciate, listen to, train, develop, and hold accountable both s...
Hybrid work environment, in office, work from home, and remote work model require contact centers to create new workforc...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Human centric design for government call centers to improve taxpayers experience, measure, analyze and improve based on ...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
