ApexCX
Nov 26 4 mins, 17 secs read

Contact Center Staff Retention: Get Ahead of Trouble by Pinpointing Frontline Concerns

Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...

ApexCX
Nov 22 5 mins, 13 secs read

True Leaders Are Not Just Bosses: How To Train Contact Center Leaders and Supervisors

How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new ...

ApexCX
Nov 09 6 mins, 18 secs read

CX (Customer Experience) and CSAT Start with Contact Center Frontline Employees and ESAT (Employee Satisfaction)

CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...