ApexCX
Nov 26 3 mins, 21 secs read

Handling High Employee Turnover in Contact Centers

With recruitment improvement, training programs, agent feedback, and workplace satisfaction measures, contact centers ca...

ApexCX
Nov 26 4 mins, 17 secs read

Contact Center Staff Retention: Get Ahead of Trouble by Pinpointing Frontline Concerns

Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...