ApexCX
Nov 24 4 mins, 30 secs read

Customer Communication in a CX Crisis and Leadership Responsibility

Both timely customer communication in a CX crisis and taking responsibility by leaders are crucial for customers & i...

ApexCX
Nov 15 3 mins, 7 secs read

Employee Appreciation: Express Gratitude Around Holidays

There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...