Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Schedule Adherence Calculation: Agent’s scheduled log in time – total amount of minutes out of schedule adherence Â...
Quality assurance 3 key factors for a contact center and CX support: simplicity, actionable feedback, and monitor and re...
Actively seeking anonymous employee feedback leads to employee engagement and valuable insights for improving customer e...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
