Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
Customer success results from planning and dedicated team collaboration of one company's customer care, customers servic...
Customer experience is a stake driven through the center of a company, touching every department and therefore the only ...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
Best-In-Class WFM (workforce management) design & implementation increase both ESAT (employee satisfaction) and CSAT...
BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...
