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Tag: CX assessment

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ApexCX Nov 19 · 2 min read

Case Study: CX Assessment and Redesign Saved $5 Million Dollars for a Bank

One of ApexCX's predecessors, Taylor Reach Group ("TRG") assisted a Major bank to review its Interaction/Contact Center processes and identified

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ApexCX Nov 19 · 4 min read

Case Study: New Operating Model and Strategic Plan with an Interim Management Solution

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by harnessing contact center expertise, allowed a client to develop new operating

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ApexCX Nov 17 · 2 min read

Case Study: Contact Center Assessment & Site Selection Saves $50 MM

One of ApexCX's predecessors, TRG applied their contact center assessment and site-selection process, yielding $50 million dollars in operational savings

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