Jan 18 5 mins, 53 secs read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...

Dec 05 7 mins, 35 secs read

Customer Experience Touchpoints with AI and Human Touch

As AI replaces call center agents at all customer experience touchpoints, AI frees up CX workforce for customer loyalty ...

Nov 27 3 mins, 31 secs read

The Evolution of Conversational AI in the Contact Center Industry

As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...

Nov 27 2 mins, 23 secs read

from Operational Excellence to Value-Add: a Professional Partnership between a Contact Center and the Organization

A contact center forms a professional partnership with the organization by collecting customers’ input data as an impo...

Nov 22 5 mins, 4 secs read

Improving CX on a Budget with Customer Feedback

Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, askin...

Nov 12 3 mins, 51 secs read

Customer Satisfaction Increases Growth with Customer Repetition, Referral, and Spend

Customer satisfaction increases business growth with loyal customers repeat buys of larger and more amounts of goods &am...