ApexCX
Oct 17 4 mins, 20 secs read

How AI Employee Experience (AI EX) Impacts Customer Experience (AI CX) and Brand Experience

AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...

ApexCX
Aug 16 5 mins, 0 secs read

Consumer Psychology, AI, and Personalized Customer Experience by Contact Centers (pt 1 of 2)

Consumer psychology, as a quantitative tool, combined with qualitative AI data can help us understand customer behaviors...

ApexCX
Jul 23 7 mins, 36 secs read

AI CX – Transform Contact Center and Customer Experience (Pt. 2 of 2)

Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...

ApexCX
Jun 18 5 mins, 32 secs read

Using CX AI to Transform Contact Center and Customer Experience (Pt. 1 of 2)

Assessment for adopting human-centered CX AI for customer-driven opportunities includes data, foundational capabilities,...

ApexCX
May 18 4 mins, 26 secs read

Active Listening Skills for Leaders and Contact Center Agents

Active listening skills can improve contact center leadership internal communication with employees and external custome...

ApexCX
Apr 15 4 mins, 22 secs read

Develop Human to Human Conversation Intelligence to Improve Customer Experience

Improving human-to-human conversation intelligence between contact center agents and customers will improve customer exp...

ApexCX
Mar 15 5 mins, 18 secs read

Evolving IVR and AI Voice Assistance to Prioritize Customer Experience

IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully...

ApexCX
Feb 10 6 mins, 9 secs read

CCaaS, AI, and the Next Level of Customer Experience for Contact Centers

CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...