CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction...
Measure customer experience, then make it actionable as a team effort among CX leadership, front-line staff, suppliers a...
What was perceived by contact center agents as a difficult customer was actually a frustrated customer not receiving des...
Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, askin...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), helped a Pharmaceutical firm with their call center streamlini...
Customer complaints handling: adding a personal touch builds bonds between the consumer and the brand, creates customer ...
