ApexCX
Nov 27 3 mins, 31 secs read

The Evolution of Conversational AI in the Contact Center Industry

As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...

ApexCX
Nov 27 8 mins, 53 secs read

Reducing Customer Churn with Contact Center CX Improvement

CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction...

ApexCX
Nov 24 4 mins, 30 secs read

Customer Communication in a CX Crisis and Leadership Responsibility

Both timely customer communication in a CX crisis and taking responsibility by leaders are crucial for customers & i...

ApexCX
Nov 22 5 mins, 4 secs read

Improving CX on a Budget with Customer Feedback

Improving customer experience can be done with customer feedback, by listening to customers, talking to customers, askin...

ApexCX
Nov 22 4 mins, 19 secs read

Call on Hold Doesn’t Have to be Painful

By Peg Ayers When my father passed away, I spent hours in queue, waiting for help from a variety of companies and age...

ApexCX
Nov 12 3 mins, 51 secs read

Customer Satisfaction Increases Growth with Customer Repetition, Referral, and Spend

Customer satisfaction increases business growth with loyal customers repeat buys of larger and more amounts of goods &am...

ApexCX
Sep 11 3 mins, 0 secs read

AI in Customer Experience: Elevate Human Touch, Not Just Streamline Processes

The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...