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Active listening skills improves contact center internal ESAT (employee satisfaction) and external CSAT (customer satisfaction), per ApexCX CEO Jerry Briggs.
ApexCX
May 18 4 mins, 24 secs read

Active Listening Skills for Leaders and Contact Center Agents

Active listening skills can improve contact center leadership internal communication with employees and external custome...

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Conversation intelligence between contact center agents and customers leads to AI model development and customer experience, per ApexCX CEO Jerry Briggs.
ApexCX
Apr 15 4 mins, 20 secs read

Develop Human to Human Conversation Intelligence to Improve Customer Experience

Improving human-to-human conversation intelligence between contact center agents and customers will improve customer exp...

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