Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate ca...
Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, tra...
Attrition calculation for contact center or call center agents: (Total number lost/Average total staff) X 100 By: Peg A...
CSAT Level: raise it by ownership, emotional connection, feedback for customer-centric products & services rather th...
Schedule Adherence Calculation: Agent’s scheduled log in time – total amount of minutes out of schedule adherence Â...
