Nov 22 5 mins, 13 secs read

True Leaders Are Not Just Bosses: How To Train Contact Center Leaders and Supervisors

How to train contact center leaders and supervisors, not just bosses? What are the pitfalls and winning recipes for new ...

Nov 16 5 mins, 58 secs read

Why an Interim Manager Is Needed During Contact Center Leadership Transition?

An Interim manager helps a contact center transition to new leadership when finding & developing the new leader requ...