AHT (average handle time) can stay in the way of improving call center First Contact Resolution (FCR). By: Turaj Seyraf...
CX (Customer Experience) & CSAT (customer satisfaction) start with contact center frontline employee engagement &...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
What's driving contact centers reshoring after outsourcing to offshore BPO, are culture alignment, customer experience, ...
Post Pandemic continuation of the Work At Home (WAH) and hybrid work models for Contact Centers require secure payment p...
Best-In-Class WFM (workforce management) design & implementation increase both ESAT (employee satisfaction) and CSAT...
BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...
Office space real estate needs to be adjusted due to work from home (WFH) and hybrid work model, and the changed needs b...
