Call Center Occupancy Optimization = workforce efficiency & CSAT. Calculation: Total Contact Time (Talk + Post call ...
Average handle time (AHT) gives insights on how to improve CX efficiency, self service, Interactive Voice Response (IVR)...
AHT (average handle time) can stay in the way of improving call center First Contact Resolution (FCR). By: Turaj Seyraf...
Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...
The goal of AI is not just to streamline processes but to elevate the overall customer experience, a win-win for both cu...
BPO partners offer capability, flexibility, scalability, and savings. We believe that savings is an outcome of outsourci...
