System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...
Employee suggestions should be solicited and encouraged through a system with follow-ups. By Peg Ayers Not everyone ...
Among 7 reasons for using a contact center consultant for site selection for a new contact center are experience, knowle...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
