Develop processes, procedures, protocols for work from home agents' hiring, coaching, training, company culture engageme...
Quality control based on voice of customers can improve contact centers CX service quality and efficiency -- both are im...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
There are many ways to show employee appreciation to the workforce in customer experience support services, contact cent...
In employee communication, supervisors address employee behaviors for improvement and both parties assume the best inten...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
When failures occur in customer experience, using customer effort score (NES) helps identify the most efficient solution...
RFP Process for Contact Center Technology Solution Providers: Best Practices and a 10-Step Guideline, and technology acq...
