Nov 15 2 mins, 13 secs read

Lack of Data Integration Creates Customer Frustration in Multi-channel Contact Centers

Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...

Nov 11 4 mins, 40 secs read

Forecast Demand based on Contact Center Data

Contact Center Data helps with forecast demand with statistics such as number of calls or other channel transaction, dat...