As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...
FCR, an important contact center performance KPI, needs to be measured. FCR analysis helps with FCR problem shooting &am...
Many factors go into changing contact center hours of operation, such as call volume, demand forecast, agents occupancy,...
Contact center virtual agents work from home, remote work, or use hybrid work model are helped by automation, voice bots...
"Post pandemic contact centers will continue to leverage AI and automation to reduce live-agent interactions. ChatGPT an...
AI supports contact center agents with Live Real Time Guidance & scripts, allowing live agents to focus on offering ...
