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ApexCX
Nov 12 2 mins, 27 secs read

Calculating Average Handle Time (AHT) in Light of Customer Experience and IVRs

Average handle time (AHT) gives insights on how to improve CX efficiency, self service, Interactive Voice Response (IVR)...

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ApexCX
Nov 12 5 mins, 20 secs read

AHT (Average Handle Time) and FCR (First Contact Resolution)

AHT (average handle time) can stay in the way of improving call center First Contact Resolution (FCR). By: Turaj Seyraf...

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