AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...
Active listening skills can improve contact center leadership internal communication with employees and external custome...
IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...
As businesses embrace conversational AI, they must navigate the delicate balance between automation and human touch, ens...
Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process...
