Call center mission, vision, guiding principles can help improve operations and customer experience, and motivate employ...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...
Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
Human centric design for government call centers to improve taxpayers experience, measure, analyze and improve based on ...
Operational Indicators - Service Levels, ASA & Occupancy Rate, guide customer experience workforce management and CX...
Actively seeking anonymous employee feedback leads to employee engagement and valuable insights for improving customer e...
Call center site selection combines environmental, social, cultural, competitive & other factors like labor costs, u...
Five reasons for common failures of new call centers or Contact Centers: lack of vision, planning, labor & failure t...
