GenAI in CX can lead to 20-30% reduction of contact center jobs by 2026. It's best to be proactive than reactive to GenA...
AI EX (exployee experience) paves the way for AI CX (customer experience), and both lead to brand experience of a produc...
CX personalization with AI and behavioral psychology in contact centers can bring technology, marketing, sales, customer...
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...
Improving human-to-human conversation intelligence between contact center agents and customers will improve customer exp...
IVR technology has evolved over the last four decades into today's AI Voice Assistance or Enhanced IVR Design, hopefully...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...
