by Jerry Briggs, CEO Imagine a leading North American retail brand, operating across numerous locations, facing a per...
Published by ApexCX | Your Trusted Partner in BPO and CX Solutions Now that we’re deeper into 2025, it’s time to ...
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...
System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...
QA monitoring at the director level is about the overall performance, but as a supervisor or from the lead perspective i...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
