Published by ApexCX | Your Trusted Partner in BPO and CX Solutions Now that we’re deeper into 2025, it’s time to ...
Pt 2: Design and implementation of AI customer experience - AI CX, prediction of the future of AI in CX support services...
System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...
QA monitoring at the director level is about the overall performance, but as a supervisor or from the lead perspective i...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), Assisted a major publisher to reduce contact center operating ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), by uncovering key causes for employee turnover rate, identifie...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), assisted a major utility to design its Contact Center from the...