Work from home (“WFH”) or a hybrid version of in person with remote working resulted from the years of Covid-19, and will stay in some forms even after Covid pandemic is in the rear view mirror. How exactly have call centers changed by Covid-19? What are the technology and mental health challenges due to WFH?
What are the processes, protocols, employee benefits, and programs that can improve call center agents’ wellbeing, reduce absenteeism, and increase productivity?
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