Staff and Agent retention was a ‘hot’ button topic in the call center industry 20 years ago and still is one now. So how is it that the same issue that ‘dogged’ call centers two decades ago is still a ‘front burner’ issue today?
In this special report Taylor Reach Group examines issues of creating the environment for employee retention, developing career paths, implementing strategies and rewards and recognition programs that have been proven to lower call center attrition.
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