Thomay Vlahos is a Senior Consultant at ApexCX. She is a seasoned senior business leader with more than 20 years in call center operations. She has a proven track record of building high performance customer centric teams that deliver an exceptional client experience while achieving financial and operational results. Thomay is an employee advocate that believes any business goal can be achieved by a group of committed people aligned on a purposeful mission and shared values and takes great pleasure in facilitating this.

Her background includes leadership, service & operational experiences across multiple financial industries. She has experience with mergers & acquisition integration, transformational change and talent development. She is a visionary contact center professional with experience in all levels of business strategies including planning, budgeting, development and execution. Over the course of her career, she built and optimized multiple contact centers to support growth and marked improvement in Service and Operations.

Prior to joining ApexCX, and at TRG, she led Product Enablement, Automation, Roadmaps, Governance and Change Management, Operating Model Design, Operational Excellence and the PMO.

Her areas of expertise include Project Management Leadership, Planning and Organization Strategic & Operational Improvement, Organizational Change Leadership & Adoption.

Thomay holds an Executive MBA from Richard Ivey School of Business, Western University along with Certificates in Lean for Service Organizations, Operational Performance & Productivity, Change Facilitation & Management and Project Leadership & Management & Communication.

Thomay loves (loves) food whether eating, cooking or experimenting with it. She lives in Mulmur ON with her husband and family, enjoying what they believe is one of the most beautiful places in Ontario.