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Conversation intelligence between contact center agents and customers leads to AI model development and customer experience, per ApexCX CEO Jerry Briggs.
ApexCX
Apr 15 4 mins, 20 secs read

Develop Human to Human Conversation Intelligence to Improve Customer Experience

Improving human-to-human conversation intelligence between contact center agents and customers will improve customer exp...

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Relationship intelligence improves customer experience in human interactions and AI data re relationship network, per ApexCX, a leader in contact center support
ApexCX
Jan 18 5 mins, 53 secs read

Relationship Intelligence in Both Human-to-Human Customer Experience and AI Machine Learning

Relationship intelligence applies to both human-to-human interactions and AI tools for relationship machine learning, to...

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