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Tag: attrition

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ApexCX Nov 15 · 5 min read

Employee Communication: It’s Not About You

In employee communication, supervisors address employee behaviors for improvement and both parties assume the best intention from the other. By

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ApexCX Nov 15 · 11 min read

Resolving the Riddle of Employee Retention

Employee retention for contact centers: what to do and not to do, to retain workforce, reduce attrition, and motivate call

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ApexCX Nov 13 · 8 min read

Cost of Attrition Calculation and Factors for Contact Center Workforce

Cost of attrition for contact center workforce is calculated and weighed with factors such as recruiting and hiring, training, deploying,

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ApexCX Nov 12 · 3 min read

Attrition Calculation for Contact Center Agents

Attrition calculation for contact center or call center agents: (Total number lost/Average total staff) X 100 By: Peg Ayers &

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ApexCX Dec 06 · 3 min read

Best-In-Class WFM Increases Both ESAT & CSAT

Best-In-Class WFM (workforce management) design & implementation increase both ESAT (employee satisfaction) and CSAT (customer satisfaction). Modern contact centers utilize

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