ApexCX
Nov 27 2 mins, 41 secs read

Contact Center Improvement: 15 Ideas for People, Technology, Process, Methods.

Contact center improvement is an ongoing journey involving all levels. Here are 15 ideas for people, technology, process...

ApexCX
Nov 27 4 mins, 59 secs read

System Implementation for Contact Centers: Eight Keys to Success

System implementation at contact centers needs careful planning, due diligence, RFP, vendors, project team, manager, &am...

ApexCX
Nov 27 10 mins, 3 secs read

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Business Analytics

CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...

ApexCX
Nov 27 2 mins, 23 secs read

from Operational Excellence to Value-Add: a Professional Partnership between a Contact Center and the Organization

A contact center forms a professional partnership with the organization by collecting customers’ input data as an impo...

ApexCX
Nov 27 3 mins, 32 secs read

Employee Engagement Communication Tips, Virtually or In Person

Employee engagement, virtually or in person, in best interests of all the stakeholders:  customers, employees and the o...

ApexCX
Nov 27 8 mins, 53 secs read

Reducing Customer Churn with Contact Center CX Improvement

CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction...

ApexCX
Nov 27 3 mins, 20 secs read

Self Service in the age of AI

Self service in the age of AI still requires proper planning and purpose-driving adoption of technology to enhance custo...

ApexCX
Nov 27 3 mins, 39 secs read

How to make your customer experience measurement actionable?

Measure customer experience, then make it actionable as a team effort among CX leadership, front-line staff, suppliers a...